Privacy Policy

PRIVACY POLICY
BUILDERS BAZAR - B2B CONSTRUCTION PROCUREMENT PLATFORM

Effective Date: December 27, 2025
Last Updated: December 27, 2025
Version: 2.0

1. INTRODUCTION
1.1 Overview
Builders Bazar ("Company", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("User", "you", "your") of our B2B construction procurement platform ("Platform", "Service") accessible at buildersbazar.io.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in compliance with:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
General Data Protection Regulation (GDPR) - for EU users
Other applicable data protection laws
1.2 Consent
By accessing or using the Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Platform.

1.3 Scope
This Policy applies to:

All registered users (Contractors, Vendors, Admins)
Visitors to our website
Users of our mobile applications
Recipients of our communications
2. INFORMATION WE COLLECT
2.1 Information You Provide
2.1.1 Registration Information:

Full Name / Owner Name
Company/Business Name
Email Address
Mobile Phone Number
Password (encrypted)
GSTIN (15-digit)
PAN (10-digit)
City / Location
Business Address
Bank Account Details (for Vendors)
2.1.2 Profile Information:

Company Logo
Business Description
Product/Service Categories
Brand/Make Associations
Service Area Coverage
Team Member Details
2.1.3 Transaction Information:

Project Details
Material Requirements (RFQs)
Quotations Submitted
Purchase Orders
Invoices and Bills
Delivery Information
Payment Terms
2.1.4 Communication Data:

Messages between Users
Support Tickets
Feedback and Reviews
Survey Responses
2.1.5 Documents Uploaded:

GST Certificates
PAN Cards
Business Registration Documents
Product Catalogs
Quotation Documents
Delivery Challans
2.2 Information Collected Automatically
2.2.1 Device Information:

Device Type and Model
Operating System and Version
Browser Type and Version
Screen Resolution
Unique Device Identifiers (IMEI, Advertising ID)
2.2.2 Usage Information:

Pages Viewed
Features Used
Click Patterns
Time Spent on Platform
Search Queries
Navigation Paths
2.2.3 Location Information:

IP Address
Approximate Geographic Location
GPS Coordinates (with permission)
Time Zone
2.2.4 Cookies and Tracking Technologies:

Session Cookies
Persistent Cookies
Local Storage
Pixel Tags
Web Beacons
2.3 Information from Third Parties
2.3.1 Business Verification:

GSTIN Verification Services
PAN Verification Services
Bank Account Verification
Credit Rating Agencies (with consent)
2.3.2 Analytics Providers:

Google Analytics
Facebook Pixel (if applicable)
Other analytics services
3. HOW WE USE YOUR INFORMATION
3.1 Primary Purposes
We use your information to:

3.1.1 Provide Platform Services:

Create and manage user accounts
Process registrations and verifications
Enable RFQ posting and quote submissions
Generate Purchase Orders
Facilitate communication between users
Track deliveries and orders
3.1.2 Improve Our Services:

Analyze usage patterns
Identify bugs and issues
Develop new features
Optimize user experience
Conduct research and analysis
3.1.3 Communication:

Send transaction notifications
Provide customer support
Send service updates
Respond to inquiries
Send marketing communications (with consent)
3.1.4 Security and Fraud Prevention:

Verify user identities
Detect fraudulent activities
Prevent unauthorized access
Monitor for suspicious behavior
Enforce Terms of Service
3.1.5 Legal Compliance:

Comply with legal obligations
Respond to legal requests
Protect our legal rights
Resolve disputes
3.2 Legal Basis for Processing
We process your data based on:

Contractual Necessity: To perform our agreement with you
Legitimate Interests: To improve our services and prevent fraud
Legal Obligation: To comply with applicable laws
Consent: For marketing and optional features
4. INFORMATION SHARING AND DISCLOSURE
4.1 Sharing with Other Users
4.1.1 Contractor Information Visible to Vendors:

Company Name
Project Name and Location
RFQ Details and Specifications
Contact Person Name
Phone Number (after bid acceptance)
Email Address (after bid acceptance)
4.1.2 Vendor Information Visible to Contractors:

Company Name
GSTIN
Contact Number
Email Address
Verified Status
Ratings and Reviews
Categories and Brands
4.2 Third-Party Service Providers
We share information with:

4.2.1 Infrastructure Providers:

Cloud hosting services (AWS, Google Cloud)
Content delivery networks
Database management services
4.2.2 Communication Services:

Email service providers (SendGrid)
SMS gateway providers
WhatsApp Business API providers
Push notification services
4.2.3 Payment Processors:

Payment gateway providers
Banking partners
4.2.4 Analytics Providers:

Website analytics
Error tracking services
Performance monitoring
4.2.5 Business Tools:

Customer support platforms
CRM systems
4.3 Legal Disclosures
We may disclose information when:

(a) Required by law, regulation, or court order;

(b) Requested by government or law enforcement agencies;

(c) Necessary to protect our rights, property, or safety;

(d) Required to prevent fraud or illegal activities;

(e) Necessary for national security or public interest.

4.4 Business Transfers
In case of merger, acquisition, or sale, user information may be transferred to the acquiring entity, subject to the same privacy protections.

4.5 We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. DATA RETENTION
5.1 Retention Periods
Data Category Retention Period
Account Information Duration of account + 3 years
Transaction Records 8 years (legal requirement)
Tax Documents (GST/PAN) 8 years (legal requirement)
Communication Logs 3 years
Usage Analytics 2 years
Cookies Session to 1 year
Marketing Preferences Until consent withdrawn
5.2 Deletion Requests
Upon account deletion request:

Active account data is deactivated immediately
Personal data is anonymized within 30 days
Transaction records retained as legally required
Backups purged within 90 days
6. DATA SECURITY
6.1 Security Measures
We implement industry-standard security measures including:

6.1.1 Technical Safeguards:

SSL/TLS Encryption (256-bit)
Secure Password Hashing (bcrypt)
Database Encryption at Rest
Firewall Protection
Intrusion Detection Systems
Regular Security Audits
Vulnerability Assessments
6.1.2 Organizational Safeguards:

Access Control Policies
Employee Training
Confidentiality Agreements
Incident Response Plan
Regular Policy Reviews
6.1.3 Physical Safeguards:

Secure Data Centers
Access Logs
Disaster Recovery Systems
6.2 Breach Notification
In case of a data breach:

Affected users will be notified within 72 hours
Relevant authorities will be informed as required
Remediation measures will be implemented immediately
6.3 Your Responsibility
Users are responsible for:

Maintaining password confidentiality
Logging out from shared devices
Reporting suspicious activity
Keeping contact information updated
7. YOUR RIGHTS
7.1 Access Rights
You have the right to:

Access your personal data
Request a copy of your data
Know what data we hold about you
7.2 Correction Rights
You have the right to:

Update inaccurate information
Complete incomplete information
Request corrections through your profile or support
7.3 Deletion Rights
You have the right to:

Request deletion of your account
Request erasure of personal data
Withdraw from marketing communications
Exceptions: We may retain data required for legal compliance, fraud prevention, or dispute resolution.

7.4 Portability Rights
You have the right to:

Receive your data in a structured format
Transfer data to another service provider
7.5 Objection Rights
You have the right to:

Object to processing for direct marketing
Object to automated decision-making
Object to profiling
7.6 Exercising Your Rights
To exercise any rights, contact:

Email: privacy@buildersbazar.io
Phone: +91-9266436601
Response Time: Within 30 days
8. COOKIES POLICY
8.1 Types of Cookies Used
Cookie Type Purpose Duration
Essential Login, security, basic functions Session
Functional Preferences, language settings 1 year
Analytics Usage tracking, improvements 2 years
Marketing Advertising, remarketing 1 year
8.2 Cookie Management
You can manage cookies through:

Browser settings
Our cookie consent banner
Third-party opt-out tools
Note: Disabling essential cookies may affect Platform functionality.

8.3 Third-Party Cookies
We use cookies from:

Google Analytics (analytics)
Facebook (marketing - if applicable)
Other embedded services
9. THIRD-PARTY LINKS
9.1 External Websites
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

9.2 Social Media
If you connect via social media, we may receive information according to their privacy policies.

10. CHILDREN'S PRIVACY
10.1 Age Restriction
Our Platform is not intended for users under 18 years of age. We do not knowingly collect data from minors.

10.2 Parental Rights
If we discover data from a minor, we will delete it promptly. Parents may contact us to request deletion.

11. INTERNATIONAL DATA TRANSFERS
11.1 Data Location
Primary data is stored on servers located in India.

11.2 Cross-Border Transfers
If data is transferred outside India:

Adequate safeguards are implemented
Standard contractual clauses are used
Recipient countries' laws are evaluated
11.3 EU Users (GDPR)
For users in the European Union:

We comply with GDPR requirements
Data transfers meet adequacy standards
You have enhanced rights under GDPR
12. CHANGES TO THIS POLICY
12.1 Modifications
We may update this Privacy Policy periodically. Changes will be:

Posted on this page with updated date
Notified via email for material changes
Announced on the Platform
12.2 Continued Use
Continued use after changes constitutes acceptance of the updated Policy.

13. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and rules thereunder, our Grievance Officer is:

Name: Grievance Officer
Designation: Data Protection Officer
Email: support@buildersbazar.io
Phone: +91-9266436601
Address: Delhi, India

Response Time: Within 30 days of receiving the grievance

14. CONTACT US
For privacy-related inquiries:

Builders Bazar

Support: support@buildersbazar.io
Phone: +91-9266436601

Mailing Address:
Builders Bazar
Delhi, India

Business Hours:
Monday to Saturday, 10:00 AM to 6:00 PM IST

© 2025 Builders Bazar. All Rights Reserved.

This Privacy Policy was last updated on December 27, 2025.